Serengeti Safari Experts Booking Terms and Conditions Policy

Serengeti Safari Experts Company Booking Terms

Booking Terms Last updated: January 8, 2026

Serengeti Safari Experts Booking Terms Explained: Deposits, Cancellations, Responsibilities, and Health Information. Read the Booking Terms before booking your safari now.

1. Definitions

In these Booking Terms and Conditions:

• Company means Serengeti Safari Experts Company (the operator of the safari and tour services offered on this website).
• Client / You means the person(s) named on the booking confirmation who has agreed to these Terms.
• Booking means a confirmed reservation for a safari, tour, accommodation, or other services provided by the Company.
• Lead Booker means the person who makes the reservation and is responsible for all payments and communication with the Company.
• Departure Date means the date on which the booked service(s) commence.
• Supplier means any third party who provides services which the Company arranges (hotels, carriers, guides, concessions, etc.).

2. Booking & Confirmation

1. A booking is made when the Lead Booker submits a completed booking form (online or written), and the Company issues a written confirmation and invoice.
2. All bookings are subject to availability and acceptance by the Company.
3. The booking confirmation will set out the itinerary, prices, supplier details (where relevant), deposit due, and final payment due date.

3. Prices & Quotations Booking Terms

1. All prices quoted by the Company are in the currency indicated on the invoice and are based on current supplier charges, exchange rates, fuel costs, and taxes at the time of quotation.
2. The Company reserves the right to increase the price of a booking to reflect increases in supplier charges, taxes, levies, fuel surcharges, or currency fluctuation. Price increases will be notified to the Lead Booker as soon as practicable.
3. The Company will not raise prices less than [30] days before departure except where increases are due to changes requested by the Client.
4. Quotations are valid for the period stated on the quotation; if no period is stated, 14 days from issue.

4. Included & Excluded Items

The booking confirmation will state what is included and excluded. Typically, the Company’s packages include guiding, accommodation (as detailed), park fees (where specified), transport as stated, and meals where indicated. Unless expressly stated, international flights, visa fees, travel insurance, gratuities, personal expenses, and optional activities are excluded.

5. Deposits & Payment Booking Terms

1. A non-refundable deposit is required to secure a booking. The amount and due date will be shown on the booking confirmation and invoice.
2. Final payment for the balance of the booking must be received by the Company no later than the date stated on the invoice (usually 45–60 days before departure). If full payment is not received by the due date, the Company reserves the right to treat the booking as cancelled by the Client and apply cancellation charges as per clause 7.
3. Payment methods accepted will be stated on the invoice (bank transfer, credit/debit card, online payment gateway). The Client must pay any bank transfer fees or card processing fees payable to third parties.

6. Price Guarantees & Price Changes

1. The price in the booking confirmation will be guaranteed once the final payment has been received by the Company.
2. Where a supplier increases fees before final payment is received, the Company may pass on the increase to the Client. Any increase must be supported by documentation from the supplier upon request.

7. Cancellation by Client & Refunds

1. All cancellations must be communicated in writing by the Lead Booker to the Company.
2. Cancellation charges will apply as follows (unless a different schedule is stated on your invoice or package):
   • More than 60 days before the Departure Date: Loss of deposit.
   • 31–60 days before Departure Date: 50% of the total booking cost.
   • 15–30 days before Departure Date: 75% of the total booking cost.
   • 0–14 days before Departure Date: 100% of total booking cost (no refund).
3. Some supplier elements (e.g., park permits, flights, specialist permits) may be non-refundable. The Client acknowledges these supplier-imposed charges and that the Company cannot refund amounts that are not refundable to the Company.
4. Refunds (when due) will be processed after deduction of any supplier or administrative fees and within a reasonable time.

8. Amendments by Client

1. Requests to amend a confirmed booking must be made in writing by the Lead Booker.
2. The Company will use reasonable endeavours to make the requested amendments, but cannot guarantee availability. Amendment fees may apply, and any additional supplier charges must be paid by the Client.
3. Amendments made within 30 days of the Departure Date may be treated as cancellations and subject to the cancellation charges set out in clause 7.

9. Changes & Cancellations by the Company

1. The Company reserves the right to make changes to the itinerary, suppliers, accommodation, or services for operational reasons. Where changes are significant, the Company will notify the Lead Booker as soon as practicable and propose an alternative of similar standard.
2. If a significant change is unacceptable to the Client, the Company will offer either a refund of monies paid for the affected part of the booking, or an alternative arrangement of comparable standard, where possible.
3. The Company may cancel any booking before the Departure Date, for reasons including, but not limited to, insufficient numbers, safety concerns, or events beyond the Company’s control. In such cases, the Company’s liability is limited to a refund of monies paid for the cancelled services. The Company is not liable for consequential losses.

10. Minimum Numbers & Operational Requirements

1. Certain departures may be subject to a minimum number of participants. If that minimum is not met, the Company may cancel the departure and offer an alternative date, a different itinerary, or a refund.
2. Where local regulations, concession rules, or weather make a planned route or activity impossible, the Company will substitute an alternative where reasonably practicable.

11. Transfers & Substitutions

1. Bookings are personal to the Client and may not be transferred to another person without the Company’s prior written consent.
2. Where the Company agrees to permit a transfer or substitution, an administration fee and any additional supplier charges will be payable by the Client.

12. No‑Shows

If the Client fails to arrive at the scheduled meeting point or fails to join the trip without prior notice, the Company will treat this as a cancellation, and no refund will be given.

13. Client Conduct & Safety

1. Clients must comply with the reasonable instructions of the Company and its guides, drivers, or suppliers. The Company may refuse to carry or accommodate any person who is a danger to themselves, other clients, staff, or wildlife.
2. If a Client’s behaviour results in additional expense (evacuation, repatriation, fines, extra accommodation, etc.), the Client will be liable for those costs.
3. The Company reserves the right to terminate participation for any Client whose conduct is, in the Company’s opinion, likely to endanger health, safety, comfort, or the enjoyment of others. No refund will be given in such circumstances.

14. Health & Fitness

1. Clients must ensure they are medically fit for travel and able to undertake the activities included in the itinerary. The Lead Booker must disclose any medical conditions, disabilities, or dietary requirements at the time of booking.
2. Some activities may require a specified level of fitness; the Company’s requirements will be stated in the booking materials. Failure to disclose medical conditions may result in denial of service, and the Client will bear any costs incurred.
3. The Client is strongly recommended to obtain comprehensive travel and medical insurance covering medical evacuation, emergency treatment, cancellation, and personal liability.

15. Insurance Booking Terms

Comprehensive travel insurance is mandatory for all Clients. Insurance must cover medical expenses, evacuation/repatriation, cancellation and curtailment, personal accident, loss of luggage and personal effects, and third-party liability. The Company accepts no liability for any loss or expense arising from a Client’s failure to obtain adequate insurance.

16. Passports, Visas, Vaccinations & Permits

1. It is the Client’s responsibility to obtain and carry valid passports, visas, permits, and any other documentation required for travel. The Company may provide general guidance, but accepts no responsibility for incorrect or missing documentation.
2. Some countries require proof of certain vaccinations (e.g., yellow fever) for entry. The Client should check and comply with all health entry requirements and carry proof of vaccination where required.

17. Special Requests & Accessibility

1. Special requests (dietary, rooming, accessibility) should be advised at the time of booking. The Company will pass requests to suppliers, but cannot guarantee they will be met unless expressly confirmed in writing.
2. The Company is not a medical facility and cannot provide medical care. Clients with mobility restrictions or medical needs should notify the Company in advance so suitability can be assessed.

18. Baggage, Personal Property & Valuables

1. Clients are responsible for their own baggage and personal possessions at all times. The Company accepts no responsibility for loss, theft, or damage to personal effects unless caused by the direct negligence of the Company.
2. Clients should not bring valuables or large amounts of cash on safari. The Company is not responsible for theft from hotel rooms, vehicles, or camps unless proven negligent in a court of law.

19. Photography, Filming & Use of Images

During the course of the trip, Company guides or staff may take photographs or videos of Clients for marketing and promotional use. By booking, Clients consent to the Company using such imagery unless the Client notifies the Company in writing before departure.

20. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to: natural disasters, acts of government, strikes, civil disturbances, pandemics, war, terrorist acts, or extreme weather. In such circumstances, the Company will endeavour to provide alternatives, but it will not.

End of Our Booking Terms and Conditions Policy